Insights

5 crucial elements for creating a meaningful content strategy

Research from Salesforce shows that 75% of consumers expect a consistent experience wherever they engage with brands – be it through social media, mobile, or even in person. And 64% of consumers expect companies to interact with them without delay.

These expectations apply to all industries, including healthcare. As a result we see increased investment in content creation across the life sciences industry, as companies seek competitive advantage by better understanding the HCP needs and responding with personalised and data-driven communications.

So how are we in pharma doing? Well, according to Accenture, 78% of marketeers in pharma and biotech say their organisation is producing a moderate to an enormous amount of digital content and assets, but only 13% of marketeers feel they are leveraging that content well.

So, despite increased investments, it seems that the healthcare industry as a whole is struggling to fully leverage content in a way that does not put an undue burden on brand teams. The fact is, if you don’t have the right strategy or tools, it can be challenging to activate your content and live up to customers' expectations.

This is why digital asset management (DAM) is so important – and why having a clear digital content strategy is essential. Not sure what is required? Keep reading for five crucial elements to consider.

1. Know what your customers expect from you

Firstly, it’s important to understand that business results are driven by improving customer experiences. We need to think beyond the product and see communications as less about pushing messages and more about providing services. Your customers want simple, connected, and focused experiences that directly address their needs.

2. Learn the true value of DAM

DAM isn’t just about organising content but rather activating it. To create the experiences that will resonate well with your customers, it’s crucial that you don’t keep your content siloed in various tactics that serve as content repositories. Instead, leverage DAM to drive dynamic digital tools that both serve your strategic and tactical goals. The true value of DAM is demonstrated when you use it to adapt to customers and channels.

3. Make content modular

Modular content is designed, created and delivered as discrete components. A content strategy that organises content in a modular way (appropriately tagged in your DAM system) enables you to be much more flexible and proactive – and respond faster to changing customer needs.

4. Reduce, reuse, recycle

Modular content works like Lego bricks. It allows you to be more flexible because your content can be arranged in a variety of ways to best suit the given conditions. And this doesn’t just apply to an email template or an eDetail slide – it applies to all your digital assets. In effect, it allows you to make existing content go further. It also can make it easier to approve and adapt content when needed for markets, or for a faster reaction time to new customer needs.

5. Deploy new technologies

There are exciting technologies made possible by a modular content strategy and effective DAM. One example is a ‘chatbot’ or ‘digital brand assistant’ that uses AI technology to deliver approved content in a user-friendly way – and in the channels of your choice. Such brand assistants are a great way to become more customer-centric as they enable you to deliver highly-relevant content to individual HCPs.

Activating your content

DAM isn’t just about organising content but rather activating it. To create the experiences that will resonate well with your customers, it’s crucial that you don’t keep your content siloed in various tactics that serve as content repositories. Instead, leverage DAM to drive dynamic digital tools that both serve your strategic and tactical goals. The true value of DAM is demonstrated when you use it to adapt to customers and channels.

Insights

Digital Strategy

What great eDetailing looks like in 2021

After years getting the platforms in place, companies are now speeding up their innovation to make the most of every opportunity for direct contact with healthcare professionals.

Content Strategy

How to dramatically increase ROI on your eDetailing content

In our new e-book, we show how you can take your e-detailing content and make it available to HCPs 24/7 – without losing the ‘guided’ experience that makes it so valuable.

Digital Strategy

How to empower local markets to deliver on your brand strategy

Many life sciences companies are experiencing the same problem: global brand strategies are often excellent but aren’t having the expected impact. So, what’s happening?